Refund & Cancellation Policy

How refund, cancellation, transfer and deferment requests are handled.

Important: No universal refund percentages or deadlines are stated here because batch-specific enrolment terms may differ. Review the applicable terms before making payment.

Before payment

Any program- or batch-specific refund, cancellation, transfer or deferment terms should be shared and reviewed before payment. Those enrolment-specific terms take priority where they are more specific than this website page.

Requests

A learner who needs to request a cancellation, refund, batch transfer or deferment should contact support@sudolabs-academy.com with the learner name, program and payment/enrolment reference so the request can be reviewed.

Eligibility

Eligibility is not automatic and may depend on the applicable enrolment terms, program status, services already delivered, learning materials or access already provided, and the timing of the request.

Processing

If a refund is approved, the method and processing timeline will be communicated to the learner. Bank, payment-gateway or other third-party processing time may be outside SUDOLABS Academy’s direct control.

Batch changes by SUDOLABS

If SUDOLABS needs to materially change or reschedule a batch, affected learners will be informed of the available options relevant to that batch.

Contact

Questions about this page can be sent to support@sudolabs-academy.com or discussed through the Contact Us page.